Code of Conduct

Dellwood Country Club is dedicated to providing facilities for use by its members in pursuing their recreational, social and business entertainment objectives and to making available to its members an environment that is conducive to the achievement of those objectives. To that end, each member of the Club has a responsibility to the Club and his/her fellow   members, guests, Club employees and others with whom the member has interaction on Club premises or in connection with Club matters to refrain from conduct that is inappropriate or threatens the safety of members. Inappropriate conduct includes, but is not limited to, conduct that (1) interferes with or adversely  affects the ability of members or their guest (s) to enjoy the Club and facilities, (2) is illegal, (3) damages the Club’s facilities or otherwise reduces the value of the Club’s properties, (4) is in bad taste or is offensive to other members, their guests or Club employees, or (5) adversely affects the Club’s reputation in the community, its ability to attract or retain members, or its ability to attract or retain quality employees.

Compliance with this code of conduct and all Club Policies and Procedures is an essential requirement of membership, and integral to the membership contract applicable to every member of the Club. If a member or a member’s guest fails to abide by this code of conduct, the member may be subject to disciplinary action up to or including termination of membership.

A pattern of repeated failure to abide by the credit policy is considered willful violation of the code of conduct.

PROCEDURE FOR ENFORCEMENT OF POLICIES

 The policies described in this membership handbook are intended to enhance the enjoyable use of the Club by all members and, in some cases, to comply with legal requirements.  Members are responsible for knowing and complying with these policies and for assuring compliance by their families and guests.

 Food Minimums

 Your monthly minimum is $50 for food and is billed based upon your last name (catering purchases do not apply to the monthly minimum):

April through September:

Group #1

Last name starting with A-M must spend $50 on a calendar month basis: 1st through end of the month.

Group #2

Last name starting with N-Z must spend $50 between the 15th of the month and the 14th of the following month.

October through March:

Group #1

Last name starting with A-M must spend $100 every two months: October 1st through November 30th, December 1st  through January 31st, and February 1st through March 31st.

Group #2

Last name starting with N-Z must spend $100 every two months: October 15th  through December 14th, December 15th through February 14th, and February 15th through April 14th.

Grill Hours

 April 17th through October 7th

Monday:                                                           CLOSED

Tuesday through Friday:                            9:00am to 9:00pm

Saturday:                                                       7:00am to 9:00pm

Sunday:                                                         7:00am to 8:00pm

October through March

Wednesday through Friday                        11:00am to 9:00pm

Saturday:                                                        9:00am to 9:00pm

Sunday:                                                          9:00am to 2:00pm

CLOSED Monday & Tuesday

Tamarack Room Hours

 Wednesday through Saturday           5:00pm to 9:00pm

 Reservations

Reservations are encouraged and appreciated for dining in the Grill and Tamarack Room.

Service Charges

The Club has an automatic service charge of 20% which is added to all food and beverage charges (except Take-Out orders which have a 10% service charge). The service charge is the property of the Club and not the employee.

 Membership Categories

 Family, Individual and Executive Golf

Members and their family have access to all facilities and programs of the Club including golf, tennis, swimming and dining. The children in a family golf membership are covered under that membership if they are: 1) 22 years old or younger, 2) unmarried and 3) living with their parents.

Non-Resident Golf

This membership category is reserved for those individuals/families that have a permanent, primary residence that is more than 200 miles from the Club for at least 6 months of the year. Non-Resident Golf Members are subject to all rules and regulations and have access to all facilities, tournaments and programs of the Club. Non-Resident Golf members will also be responsible for a $450 food minimum for the duration of their 6 month membership (May 1st-October 31).

 Champions Golf Membership (not available to new members)

For those individuals age 69 or older. This membership provides access to all facilities and programs of the Club. Dues vary according to age classifications and are billed on a monthly basis. Details are available through the Club office. Existing members who have been members for a minimum of 10 years qualify at age 69, provided there are available memberships. This category has a limit of 40 members.

Corporate Golf  Membership

This golf membership is held in the name of a Principal Corporate Golf Member (PCM) representing a corporation. The company may designate up to ten (10) additional Associate Corporate Members (ACM) under the corporate membership and must have a minimum of three ACMs. This membership provides access for all members of the family to all facilities and programs of the Club including golf, tennis, swimming and dining. Dues are billed on a monthly basis, per member designated.

The corporation may change the  designated ACM’s annually and may add new ACM’s at any time. The Principal Member must hold a full membership and demonstrate that he/she has the  authority within the company to assign / cancel the ACM’s. ACM’s must demonstrate proof of full employment with the company. Independent contractors and vendors do not qualify for ACM.

Young Golfer

An annual membership for those individuals 18 to 29. This membership provides access to the  practice facilities, tennis, pool complex, unlimited golf and dining privileges. There are no dues or minimums. Annual fee for ages 18-25 is $2,000 and for ages 26-29 is $2,500.

Golf Services Fee

An annual golf services fee of $630 is assessed for one club storage, driving range, club cleaning service, one locker, shoe cleaning service, hole-in-one insurance, discount pricing in the Golf Shop and MGA handicap service. Additional lockers, club storage and MGA handicap service are available for a fee. Additional locker fee is $75 per year, additional bag storage fee is $50 per year and additional MGA handicap fee is $35 per year. The annual fee is billed in thirds on your January, February & March statements.

Athletic

Athletic members have access to the Clubhouse, Pool Complex, Tennis facilities and   Fitness Center (including golf simulator). Athletic members may golf once per month with up to three (3) guests for a $100 green fee each. Additional rounds can be purchased under our unaccompanied golf option, $125 green fee (includes cart).

Dining

Dining members have access to the dining facilities and social events of the Club. Dining members are allowed to golf as an unaccompanied guest for a $125 green fee (includes cart).

Inactive Requests

A request for inactive status, either due to a job transfer or personal reasons, must be

submitted for approval to the General Manager. The inactive request must be submitted at least ten (10) days prior to the end of the month for it to take effect the following month. Any notice given less than ten (10) days before the end of the month will take effect the subsequent month. You must remain inactive for 12 months. At the end of 12 months, there are 3 options: 1. reactivate 2. resign or 3. request another 12 month term (requires approval from the General Manager).

Termination of Membership & Membership Catergory Changes

A Member may resign by submitting a written notification to the Club office. All resignations or membership category changes must be submitted on or before the 20th of the month for it to take effect the following month. Any notice given after the 20th of the month will take effect the subsequent month. Notification of  resignation or membership category change must be submitted in writing. The Club also reserves the right to terminate any membership.

Should membership be terminated by the Club any initiation fee paid by the terminated member will be refunded.

Credit Policy

A monthly statement detailing all Club charges, dues and fees is available on-line to each member after the end of each month. Payment of all charges is due upon receipt of this statement. If payment in full is not made prior to the end of the month in which the statement is received the unpaid balance is delinquent.  A late fee of 4% and/or a $50 late payment fee will be added to past due balances. The service charge for all returned payments will be $30.

Any member who’s account goes 60 days past due will be required to pay by automatic checking withdraw. Membership privileges will be suspended from any member who has not paid their statement in full including service charges and late payment fees within 90 days of the statement date. Membership will be terminated if there is any unpaid balance over 120 days. Membership privileges may only be reinstated if the charges for all outstanding statements have been paid in full, plus any reinstatement fee in effect at that time and management approval. While under suspension all applicable dues, fees and charges continue to accrue. There will be no exceptions to this policy except at the discretion and direction of the owner or General Manager. Hardship situations will be referred to the General Manager for review and evaluation.

Credit Card Policy

We accept credit cards for purchases in the Golf Shop and Clubhouse. Credit cards may be used for auto-payment of monthly dues and charges, however a $15 service fee will be applied to each monthly payment. For all one time credit card payments, a 2% charge will be applied (3% for American Express).

House Rules

Firearms Policy    

Members and their guests are prohibited from carrying or possessing firearms on Dellwood Country Club property.

Responsibility

It is the responsibility of the members of the Club to acquaint themselves with the Club Rules and Policies. Should a member observe a violation of a Club Rule or Policy, the   violation should be reported to the manager on duty.

Club Property

Members who destroy, damage or remove Club property (including range balls) will be charged for such damage, destruction or removal occasioned by them or their guests and may be disciplined or terminated, at the discretion of management. Removal of range balls for personal use outside of the practice facilities will result in a fine of $50.

Consumables

Members and guests are not permitted to bring food or beverages onto the Club premises for consumption thereon. This applies to the pool area, all outdoor dining areas and the golf course. A Corkage fee of $20 will be applied for a bottle of wine brought in.

 Liability and assumption of risk; personal property

Club members shall be liable for any personal injury and/or property damage at the club or to adjacent property or occupants thereof, or at any activity or function operated, organized,   arranged, or sponsored by the Club, caused by the acts or omissions of the member, its  designees, authorized users or guests. The cost of repairing any such property damage shall be charged to the responsible member’s club account, and the club shall not be liable for damages to or loss of personal property.

Any member, designee, authorized user, or guest who, in any manner, makes use of or accepts the use of any Club apparatus, equipment, facility, privilege, or service, or who engages in any tournament, game, function, special event, exercise, competition, or other activity operated, organized, arranged, or sponsored by the Club, either on or off the Club premises, does so at his or her own risk and agrees that the Club operator shall have no liability for personal injury or damage to personal property occurring in the course of or   arising out of such.

Proper Attire

The intent of a dress code is to maintain an environment that is comfortable to all members and conducive to a private Club. It is a courtesy to others and a guarantee that any member, or their guests, can expect a respectable level of dress from others when attending the Club. The dress code applies to all members of the Club, their guests and members of the public attending events.

Dress code for each area of the Club

Members’ Bar: Casual

Grill: Casual

Tamarack Room: Business Casual Recommended

Fireside/Ballroom: Casual

Outside Dining/Outdoor Deck: Casual

Fitness Center: Athletic

Locker Rooms: Athletic

Pool: Athletic

Golf Course: see Golf section

Business Casual Attire

Men – Defined as dress shirt with collar, turtleneck, sweater and dress slacks or khakis. Coat and ties are optional.

Women – Defined as shirt with collar, blouse, turtleneck, sweater, skirt and tailored pants.

Casual Attire

Defined for men and women as dress denim (pants, skirt or jacket), tailored dress shorts, smart casual shirt without collar, women’s sandals and casual shoes.

Athletic Attire

Defined for both men and women as workout shorts, t-shirts, athletic shoes, yoga pants, sweatshirts and pants, jogging suits, bathing suits, flip-flops and beachwear (no sandals or beachwear anywhere within the Clubhouse).

Employees

Employees of the Club or others acting under the direction of the management shall not be directed, interfered with or reprimanded by a member of the Club. To enable effective Club management, all complaints must be directed to the General Manager either verbally or in  writing.

Advertisements and solicitation

Dellwood Country Club is a private, recreational and social club. Accordingly, no    person shall use the Club’s membership roster for any non-Club purposes without the General Manager’s prior written authorization. No person shall provide any portion of the Club’s membership roster to anyone who is not a Club member or employee, as this Club document is provided to members for convenience only and remains the Club’s sole property.  Violation will lead to termination of membership.

CELL PHONE POLICY

Clubhouse

Cell phones should not be used for calls in the Grill, Tamarack Room or Member Bar. Cell phones must be silenced while in the Clubhouse.

Golf Course

Cell Phones must be silenced on the golf course and practice areas.  Members and guests should limit cell phone usage while on the golf course to maintain pace of play.

Nondiscrimination policy

Club employees, members or guests shall not discriminate against any person because of that person’s race, religion, creed, color, sex, national origin, age, physical disability, sexual orientation or marital status.

 Anti Harassment Policy

Dellwood Country Club strives to provide all members, guests, vendors, employees and contract employees an atmosphere and work environment free from harassment. Dellwood Country Club’s Management is committed to enforcing the Club’s prohibition of  harassment.

A) Definition of Sexual Harassment: Sexual harassment is a form of sex discrimination that is proscribed both by federal and state law. Title VII, through its corresponding regulations, and the Minnesota Human Rights Act (MHRA) each define sexual harassment in a similar manner. The statutes provide that the following behaviors constitute sexual harassment:

1)     Unwelcome sexual advances;

2)     Requests for sexual favors;

3)     Sexually motivated physical conduct;

4)     Other verbal or physical conduct of a sexual nature, when:

a) submission to that conduct is made a term or condition of an individual’s employment;

b) submission to that conduct is used as a factor in affecting an individual’s employment;

c) the conduct has the purpose or effect of substantially interfering with an individual’s employment;

d) the conduct has the purpose or effect of creating an intimidating, hostile or offensive environment.

In addition to these specific statutory prohibitions, the courts have expanded these forms of conduct to include intimidating physical conduct (even non-sexual in nature) and non-sexual verbal abuse that would have not occurred but for the sex of the victim.

A) Other Forms Of Harassment: Federal and state discrimination laws also prohibit other forms of harassment, including harassment based on an individual’s race, age, disability, national origin, creed, color, religion, marital status, status with regard to public assistance and sexual orientation. Any harassment based upon any of these characteristics is also prohibited and will be treated in the same way as sexual.

B) Reporting of Harassment: If you are subjected to the type of behavior described above, it is important that you report it. Without your report, we may not know that we need to investigate or initiate corrective action. If you are comfortable doing so, immediately advise the person engaging in the harassing behavior that you believe the conduct is inappropriate and you would like it to stop. If you are not comfortable    discussing the conduct directly with the person who engaged in the behavior, or if the behavior persists despite your objections, it is imperative that you report the conduct to the General Manager. Reports can be made in writing or in person, which ever you find easier. As described below, once a report of harassment has been made, the Club will promptly initiate an investigation into the allegations.

C) Investigation of Sexual Harassment: Upon receiving a harassment complaint, either in writing or through the person described above, the Club will promptly begin an investigation into the allegations that have been made. Typically the investigation will consist of interviews with the complainant, the alleged harasser, and other individuals who may have observed the incidents in question or who may have other pertinent information that will shed light on the allegations made.

D) Confidentiality: To the extent possible, Dellwood Country Club will maintain the confidentiality of the investigation into the harassment allegations. Note, however, that to conduct a thorough and impartial investigation, the Club may have to speak with a number of persons, and discuss specific allegations; for that reason, the Club cannot ensure complete confidentiality.

E) Retaliation: Both the Federal and Minnesota statutes prohibiting discrimination also prohibit retaliation against anyone pursuing his or her rights under the statutes. Dellwood Country Club’s  policy incorporates this anti-retaliation provision. No one who makes a good faith report of sexual harassment or who in good faith participates in any investigation of such report will be retaliated against in any way; there will be no adverse consequences for bringing forth information demonstrating that the Club’s sexual harassment policy has been violated.

F) Discipline: Each case of harassment will be evaluated independently, based on the totality of the circumstances. Dellwood Country Club, in its sole discretion, will determine the appropriate discipline or penalty to be imposed in a case where the harassment allegations are substantiated. This determination will depend on a number of variables, including though not limited to, the nature, severity, and frequency of the Conduct, the relative positions of the harasser and the victim, and other pertinent factors. Discipline could include the full range of penalties up to or including  termination of membership.

G) No Contract Rights: Nothing in this policy is intended to create, does create, or should be construed as creating any contractually binding obligations upon the Club. This policy has been promulgated to explain the Club’s general rules regarding this important area. The Club reserves the right to modify this policy, in its sole discretion at any time.

Liquor Sales Policy

The following rules apply to the sale or consumption of liquor on the Club’s premises:

1) No sales of intoxicating liquor shall be made between midnight and 8:00am daily.

2) No liquor shall be sold to or consumed on the premises by any person under the legal age. Identification cards will be requested of any persons (member and guests) who appear to be under 30.

3) No liquor will be sold to or consumed on the premises by any person who, in the   opinion of appropriate Club staff, is or appears to be intoxicated. The determination not to serve liquor to persons who appear to be intoxicated is a judgment call of the    server, bartender and/or manager on duty.

Dram Shop

We care! Dellwood Country Club wants everyone to be aware of the Dram Shop Law as it relates to liability of servers of alcoholic beverages. The law places liability squarely on the servers of alcoholic beverages if an intoxicated individual causes damage, injury or death as a result of having too much to drink. That includes your Club. This is why Dellwood Country Club has endorsed a very conservative attitude on service of alcohol to persons who appear to not be in full control of their faculties. It is a judgment call on the server,  bartender and/or manager on duty. If we politely refuse to serve anyone a drink, please understand that we are doing so in the best interest of our members.

Dining Policies

Grill / Member Bar

This is the Club’s casual dining facility.  Except for occasional special/theme events held in the Grill, reservations are recommended but not required. Seating is generally handled on a first come / first served basis. If, however, you know in advance that you may require a larger table for your group, or if you may have a guest with special needs, please feel encouraged to call ahead and speak with the manager on duty. Whenever possible, we will be happy to assist you with your requests.

 Ballroom /Fireside room

The Ballroom is most regularly used by the Membership during Holiday brunches and larger special events. The Ballroom is also utilized by functions such as wedding receptions, school groups, golf outing dinners and the like. As a Member of Dellwood Country Club, you have the added benefit of being able to reserve the Ballroom at half price Friday, Saturday, Sunday and free during weekdays. Please feel encouraged to call the Catering Office to book a date for a special event you may have for business or personal reasons.

Take out & Delivery food service

Take-Out Menus are available and includes the current Grill menu as well as banquet items. You are welcome to call the Club to request and place a special order for food to take home or be delivered (within a six mile radius of the Club). The kitchen staff will be happy to help you with dinners to take home, a selection of special hors d’oeuvres for a party you may be hosting, or simply packaging your favorite foods to enjoy at home.

GOLF

Checking In

All members and guests must check themselves in with Golf Operations before starting play, even if a tee time has been made, so that we can provide the level of service and attention you and your guests deserve. If you have a tee time, simply inform Golf Operations Staff that you have arrived and/or that you are ready to tee off, and the staff will inform you about whether you may proceed. They will also provide any additional information you may need before commencing play. Checking in also allows the Golf Shop to answer questions about your location and availability in case of an emergency. If you come out to the course without a tee time, the golf professional on duty will try to arrange for you to play, either singly or in a group.

Tee Times

Members should always make a tee time by calling the Golf Shop at 651-426-4733 or through our website (include names of guests when making tee times on ForeTees). Fivesomes are allowed provided the round is completed in 4:10 and does not hold up play of other groups.  Match play is only allowed after 10:00 am on weekends. The Pro Shop and management maintains and retains the ability to adjust tee times to optimize pace of play (see Pace of Play Guidelines at the end of the Golf  section).

Golf Dress Code

All members and their guests are to wear suitable golf attire. Members will be held responsible for their guests’ attire. Players must be neat in appearance with respect to clothing and personal grooming. Men must wear shirts with a collar and sleeves (mock necks are considered collars if they are at least 1” tall). Shirts must be tucked in. All shorts must be longer than mid-thigh. Attire deemed not suitable is: 1) denim (pants or shorts) of any color 2) athletic type shorts, 3) cutoffs, 4) halter or any open backed tops, 5) hard sole shoes or bare feet. Any questions or clarifications may be directed to Golf Shop personnel. Dress code violations will prohibit you from using the practice facilities or course.

Playing With The Pro

One of the more enjoyable aspects of the professional staff’s job is the opportunity to play golf with members. Each golf professional is encouraged to play with the members as often as  possible. A “play day” is scheduled for each professional. We encourage each member to take advantage of this opportunity. Information and details are available in the Golf Shop.

U.S.G.A. Rules

U.S.G.A. rules, shall govern all competitive and recreational play, with the following local rules:

• Embedded ball rule in effect “through the green”
• Free relief is provided from tagged trees
• In course out of bounds on #5 is defined by the cart path on #4
• In course out of bounds on #17 is defined by the cart path on #2

Handicap

Each player is responsible for reporting their adjusted score of all 9 or 18 hole rounds, in accordance with USGA rules and using Equitable Stroke Control. When playing in Mn. all scores must be posted when playing between April 1st and October 31st. Also, all adjusted scores outside of these dates should be posted when playing away in other locations.  Updated handicaps are received from the GHIN service on the first and fifteenth of each month. Please contact the Golf Shop or the Club’s Handicap Committee Chairperson  (Mike Hilliard) if you have any questions.

Any member may submit scores to receive a USGA handicap though the Club. Once a player is  registered, it takes a minimum of 5 scores to obtain a handicap card.  Handicaps are required for most of the golf events.

What is My Handicap and How is it Figured?

Golf handicaps are determined by a USGA formula so that any golfer can play other golfers (even a Jordan Spieth) in a “match.” We know of no other game that has such a great system for making a “fair game” between two players of unequal ability. Handicaps also make it possible for us to have tournaments for our members of unequal ability and to group those with similar ability in certain other tournaments. All handicaps are posted in the locker rooms. These are recalculated at the 1st and 15th of each month.

Your handicap is figured on the average of the lowest TEN of your last TWENTY scores, so it’s really figured on your “best” scores—and your worst scores do not impact your handicap. Handicaps represent your potential, not your average score.

THE SCORE YOU TURN IN FOR HANDICAP PURPOSES MUST BE ADJUSTED:

If you really mess up a hole (like taking an 8 on a par-three)…you must adjust the score based upon the table below. Here, too, it depends on your handicap.

ADJUST YOUR SCORES WITH

EQUITABLE STROKE CONTROL (ESC)

18 Hole Handicap Max. score on a hole

9 or less      Double Bogey

10 through 19              7

20 through 29              8

30 through 39              9

40 through 49             10

50 and above             11

The score you post is therefore called your Adjusted Score. You should also note which tees you played. The computer will combine these factors to determine your handicap.

Guest Policy

 For most people, entertaining guests on the golf course is an important part of membership at a private Club. The staff at Dellwood is committed to doing everything possible to make your guests’ visit an enjoyable one.

1. All members must register guests with Golf Operations before play.
2. Tee times must be scheduled according to the “course access” chart or with permission from the Golf Shop.
3. Members are responsible for their guests’ adherence to the Club’s dress code.
4. It is the responsibility of the member, when bringing guests, to monitor their pace of play.
5. No member, spouse, or child may extend golfing privileges to the same guest from within the Twin Cities Metro area more often than twice per month.
6. Members are responsible for the fees and charges of their guests and fees will be billed on the members statement.

Metro area guests may be entertained by any golf member no more than twice per month with the exception of tournaments. Dellwood Athletic and Dining members are considered metro area guests under this policy. Guests must be registered with Golf Operations prior to playing. We require that guest names be included when making tee times on Foretees.

Junior Policy

In order to play golf or use the practice facilities unsupervised, a junior member below age 15 must have achieved Advanced Junior Designation. Juniors achieving  Advanced   Junior designation have the additional privileges of playing without a supervising adult, and making tee times on their own. This designation is granted by achieving the following criteria: To become an Advanced Junior, the player must pass a written Rules and Etiquette Exam, and demonstrate the ability to play at proper pace (2 hours for nine holes). Upon achieving Advanced status, the  junior will  receive a bag tag with the designation ADV next to their name to be displayed on their bag. Call the Golf Shop for playing times and privileges, or refer to the Golf Course Access Chart in this handbook. Parents are  responsible for the actions of their children at all times when those children are on Club property. Parents of all juniors who have not achieved Advanced  Junior  Designation must be within the immediate vicinity of their children at all times when those children are on the golf course or practice facilities. Adult sons or daughters of members are described as children of members between the ages of 15 and 22, who have previously achieved the Advanced Junior Designation. They have the same course access as the  category in which their parents belong.

Golf Fees

Guests of Members 18 Hole 9 Hole

$95.00 $50.00

Guest Cards (must comply with guest policy – all Guest Cards expire at the end of each calendar year)

Unlimited guest cards $1,800.00

(bring up to three guests per day, except during restricted times, not valid for special events or guest events)

10 guest cards $855.00

(not valid for special events or guest events)

Jr. Guest Rates

(17 and under)  $10.00 $10.00

Immediate Family

(Sons, Daughters, Mothers, Fathers) $50.00 $25.00

Cart Fees 18 Hole 9 Hole

Full cart (2 players) $44.00 $22.00

Half cart (1 player) $22.00 $11.00

Cart Passes

20 rounds, 18-Hole individual rides $396.00      (expires at end of golf season)

Unlimited season pass                 $800.00   Individual

$1,200.00   Couple

Additional Bag Storage $  50.00

Additional Locker $  75.00

Additional Handicap $  35.00

Guest Cards

Guest golf cards are available for purchase in the Golf Shop. “Special Event” guest fees can not be paid with Guest Cards. Cards are not transferable. Cards expire at the end of each golf season.

Grandchild Policy

The Grandchildren of Golf Members may use the Club’s recreational facilities without guest fees until the age of 14.

Practice Facilities

The practice range is generally open 7:30 am to dusk on weekdays (closed Mondays) and 6:30 am to dusk on weekends and holidays. The range will open later and close earlier in the spring and fall. The short-game practice area will be made available from 6:30 am on weekends and 7:30 am on weekdays, until dusk. Practice balls are supplied on the practice tee during these times for use by members and guests. The practice area may be closed temporarily for maintenance or during extremely wet conditions. Range balls are the property of the Club and may not be taken from the practice area. Hitting from the practice tee to the chipping green is prohibited. Taking range balls from the practice area will result in a $50 charge to the member’s account.

Golf Carts

Each person using a cart must have Golf Operations authorization and does so at his/her own risk. Each person renting or driving a cart is responsible for any personal injury or     property damage caused, including (without limitation) injury to him/herself  or damage to the cart and agrees to indemnify the Club against all loss, claims or expenses resulting from use of any carts rented by the member and guests.

Golf carts supplied by Dellwood Country Club are the only carts allowed on the golf course grounds. They can be driven only by members and guests in possession of a valid driver’s license. No one under age sixteen (16) is allowed to operate a golf cart.  We recommend using a 90 degree rule at all times to enhance the experience of using a cart and protecting the golf course.

No cart will be driven on any tee or within 30 feet of any green or through any sand bunker. Directional signs and ropes for the traffic control of carts are to be observed. Golf carts must be returned to the Golf Shop prior to dark. Only two riders per golf cart.

Anyone who disregards these rules will have golf cart privileges revoked for a minimum of 30 days. All members are asked to report violations of golf cart regulations to the Golf Shop as soon as possible. Repairs to a damaged cart will be charged to the member.

Golf Shop Hours and Tee Times – during the golf season

Tuesday through Friday: 8:00 am – 7:00 pm

Saturday, Sunday and Holidays: 7:00 am – 7:00 pm

The Golf Shop is closed on Mondays. If a Holiday falls on a Monday, the Golf Shop and Grill will be open that day and closed the following Tuesday.

Member Discount Pricing

The merchandise plan we have at Dellwood Country Club offers great value to our members. Members get 25% off on all apparel and equipment at 15% above cost.

In addition to a well-stocked Golf Shop, we also offer special-order services. If there is something you don’t see in your size, we will get it for you. The same great prices apply plus shipping.

Caddie Levels

There are three levels of caddies – B (entry level), A (experienced) and Honors (our best caddies). Caddies advance from one level to the next by showing proficiency and consistency in each of the “caddie criteria”.

 Caddie Criteria and Proficiency at Each Level

Be prepared – golf bag, wet towel, divot repair mix, extra tees and ball markers.

B – always

A – always

Honors – always and knows unique needs of player

Assist player on the range – clean golf clubs, provide tees, provide yardages to flags (if player has a range finder).

B – usually, may need guidance from player

A – always

Honors – always and knows what clubs player likes to use

Know where to stand when golfers are playing their shots – out of the line of sight and not directly behind.

B – usually, but may need guidance

A – always, but may not know player’s preferences

Honors – always and knows player’s preferences

Follow flight of the ball and know where it lands.

B – always watches, but will need help

A – always watches, but may miss a few

Honors – consistently and watches the ball of all players

Keep up with golfer and arrive at the ball first with bag ready.

B – will likely be behind the golfer but close

A – usually gets to the ball first or at the same time as golfer

Honors – always at the ball first or at the same time as golfer.

Get yardage to the hole – know how to use range finder or where the yardages markers are.

B – will need help from golfer

A – usually ready with yardages

Honors – always has yardage ready and knows how to get alternate yardages

Clean golf club and fill divots / pick up divots.

B – will often need to be reminded

A – almost always

Honors – always and fills / picks up additional divots

When approaching greens have putter ready and rake bunkers as needed.

B – will need to be asked for putter and reminded to rake the bunker

A – usually provides putter without asking and ready to rake bunker

Honors – always hands putter and ready to rake, rakes bunkers for other players

When ball is on the green be prepared to clean the ball.

B – will need to be asked

A – usually ready to clean ball

Honors – prepared to clean ball as soon as it is marked

Knows where to stand on the green and avoid stepping on the line of putts.

B – will need help and may occasionally lose track of where all balls are located

A – typically standing out of the way and rarely steps in line of putts

Honors – always knows where to stand

Knows the rules of golf.

B – little knowledge of the rules

A – knows the basic rules

Honors – has a good knowledge of the rules and adjusts accordingly

Knows when to remove flag, how to tend a flag and is prepared to tend when requested with no shadow across the hole.

B – may need help on where to stand, may have to be asked to remove/tend flag

A – usually prepared to remove/tend the flag and knows where to stand

Honors – always aware of when flag may need to be tended and asks players

Determine yardage and fill divots on par three tee boxes.

B – seldom does this

A – sometimes fills divots, usually knows yardage before players arrive

Honors – always ready with yardages and fills divots after players tee off

Know how to fore-caddie (know signals and where to stand – if there are two caddies, give the bag to the other caddie. Run out to location where you will fore-caddie).

B – will need instruction / reminder from player

A – may need to be reminded but knows how to fore-caddie

Honors – always asks players if they want a forecaddie and prepares golfer for next shots without being asked

Caddie Rates

Rates include tip and are for an 18-hole round

B Level – $30 per round

A Level – $40 per round

Honors Level – $55 per round

Group caddie – $40 (One caddie per foursome)

Instructs & assist players

Forecaddies – locates golf balls

Gets yardages

Fills divots and cleans clubs when possible

Rakes bunkers

Cleans balls on the green

Repairs ball marks on the green

Removes/tends the flag

Caddie evaluations will be conducted after each round to determine if minimum expectations were met and if caddie should be considered to move up to the next level.

Getting the most out of our Caddie Program

Members willing to commit to supporting our Caddie program will get priority status for caddies.

Caddie priority will help ensure you have the caddie of your choice for key events (Club Championships, Match Play and Major Member events) and throughout the season.

Those members who commit to one of the following (by contacting the Golf Shop) will receive priority regarding caddies:

A Priority – Commit to taking a caddie each time you play during the 2018 season

B Priority – Commit to taking a caddie when you play on certain days each week (Weekends, or Wednesdays, etc.)

C Priority – commit to taking a caddie whenever one is available

Caddies will generally be available on weekend mornings. Should you desire a caddie at any other time make sure you designate that you want a caddie when making your tee time on ForeTees. The Golf Shop will do their best to set you up with your preferred caddie or caddie of the same level.

Women’s Golf

 All women members of Dellwood Country Club are encouraged to participate in Women’s golf events. Weekly golf events are held on Thursday mornings (tee times 8:00 to 9:00am) and Tuesday evenings (tee times 4:00 to 6:00pm).

Children’s Safety and Etiquette

We want children to have an educational, safe and fun experience on our golf course with their parents. Safety and etiquette are always a priority. We ask all members to use discretion and common sense when taking children on the course. There are some specific requirements:

• Children under the age of 16 are not allowed to operate golf carts.
• Make sure children do not stray. They need to stay close to you and your cart.
• Children should not play in the sand traps, play with the flagstick, and must be careful not to damage the greens.
• Watch children carefully when they are near water hazards.
• If you are with children on the course and not staying well ahead of the golfers behind, you are expected to let them play through.
• If children take divots with their Clubs, you are responsible for repairing them. The same applies to ball marks on the green.
• Make sure children are in sight and out of the way when hitting or teeing off. A golf ball travels at speeds of 120-180 mph as it leaves the club head and can cause serious injury.
• Most importantly, be safe and have fun!

Derby Tournaments

 The Men’s Derby tournament is a unique event in which all men are automatically entered. The fee is $20 (contact the office if you do not want to participate). Each player’s lowest five net scores shot in medal play events from the Men’s Opener through September 2nd will be used for qualifying. The top 11 qualifiers plus the defending champion are eligible for the Derby on September 21st.

The Women’s Derby. Women members are automatically entered and can qualify to play in the Derby by having a minimum of four (4) rounds played on Thursday morning or Tuesday evening events. The fee is $10 (contact the office if you do not want to enter). Your scores from Best Ball, Match Play, Guest Day, The Challenge, Traveling Team and any Shotgun Events that are not standard play rules do not apply towards the Derby  Tournament. The Derby will be played on September 21st. It is important that you write your first and last name on your score card and turn it into the Golf Shop for each event.

Pace of Play Expectations = 4 Hours

Keep up a brisk and comfortable pace and be ready to hit when it’s your turn.

Golf members at Dellwood Country Club place a premium on maximizing the enjoyment of golf for everyone on the course. To minimize or eliminate waiting or inordinately long rounds of golf, the Advisory Committee has established a 4 hour expectation for a round of golf. With a shared understanding of guidelines for efficient play, brisk and enjoyable rounds of golf can be achieved by all players. Whether your handicap is 6 or 36, knowing what to do, and what the other players expect of you, will contribute to achieving this common goal.

• When others are preparing to hit, you should prepare to play as well.
• Walk briskly toward your ball as long as you are not in, or near, the line of the player who will hit next.
• Identify your ball and select your club.
• Assist other players in finding their ball—watch where their ball lands. If your companions are looking for a lost ball and they are not in your way, go ahead and hit before joining the hunt.
• Determine who is “away” then hit (“away” is being furthest from the hole).
• If you are not ready to play when it is your turn, invite another player to hit their shot if they are ready.
• Should your group fall behind a warning will be issued to catch up to the 4:00 pace. If your group does not get back into “position” within two holes you will be instructed to pick up your ball and skip holes to get back in position.
• Repeated rounds in excess of 4 hours will lead to restricted tee times.

The rule of “honors” on the tee in stroke (medal) play can be suspended by mutual agreement within a foursome in order to promote brisk play (you have honors if you had the lowest gross score on the last hole). Be ready and hit when it’s your turn, on the tee and everywhere on the course. It’s your turn when:

1. You have honors on the tee.
2. You are away “through the green” (fairway and rough areas).
3. You are away around and on the green.

Pool

Pets are not allowed in the pool complex.                                                 

Pool Hours

 May                                                              Pool opens May, 25th

Monday – Sunday                                           11:00am to 9:00pm

June-July                                 

Monday-Friday                                             11:00am to 9:00pm

Saturday-Sunday                                          10:00am to 9:00pm

August

Monday-Sunday                                           10:00am to 8:00pm

September                                              10:00am to 8:00pm

Pool closes September 4th.

Pool Menu

Members at the pool can order food from the pool menu. Our Grill wait staff will bring your order to the pool deck. Condiments and utensils are provided at the pool.  All food and beverage will be charged to your member account.

Pool Cabanas

Cabanas can be reserved for the day. Cabana fee is $100 which includes a $100 food and beverage credit for the day of the reservation. Call the Clubhouse to make reservations. Guests are not included in Cabana fee.

Swim Club

We hold practice every weekday and compete in 7 dual meets with other teams around the metro area. Meets are held on various Tuesdays and Thursdays. On days of swim meets, there will be no morning practice. During home swim meets the pool will not be available for open swim between the hours of 9:00am and the end of the meet (approximately 11:30am). $125 per swimmer with approximately 30 hours of instruction. Practice Times: Monday-Friday 10:00am to 11:00am

Swimming Lessons

Three sessions of swimming lessons are available.

Every Monday and Wednesday: 1/2 hour session between 11:00am -3:30pm

                                                             OR

Every Tuesday and Thursday: 1/2 hour session between 4:00pm -7:00pm

Session 1 (3 Weeks) June 11 – June 28   $85

Session 2 (4 weeks) July 9 – August 2 $110

Session 3 (3 weeks) August 6 – August 23 $85

Swim Club and Lessons will be billed to your account.

Swimming Pool Policies

Lifeguard on Duty

Open swimming is allowed only during posted hours and only when a lifeguard is on duty, unless otherwise noted. The pool may not be used when the gates are locked and after 9:00pm. The General Manager, Pool Supervisor and/or the Lifeguard on duty reserve the right to close the pool at any time when they feel danger to the swimmers exists.

Weather Conditions

The pool will be closed during rainy weather or if the air temperature is 67 degrees or   below. Please call ahead if the weather is questionable.

Guests and Registration

All members and their guests must check in when entering the pool complex. Members are welcome to bring guests to the pool. Guest fees will be charged directly to your member account.  Guest Fee $5.00 per person.  Guests who play golf are welcome to use the pool facilities that same day without an additional guest fee.

Children

Children 14 and under must be accompanied by an adult at all times. All children are required to obey the pool safety rules. Unsupervised children who do not conduct themselves properly will be asked to leave the pool area and parents will be notified.  Grandchildren may participate in lessons, Swim Team and open swim up to the age of 14.

Food & Drink

No glass containers are allowed in the pool area. No food or beverage is allowed in or near the pool. Members and guests are not permitted to bring food or beverages onto the Club premises for consumption thereon. Members may purchase food and beverage through the pool snack bar or servers.

Attire

Members and their guests may use the pool house for changing. The Clubhouse Locker Rooms are not to be used for this purpose. Swim suits and towel wraps are not allowed outside of the pool area.

Pool Rules

•  Adult swim only when no lifeguard is on duty.
• No diving is permitted.
• Children 14 and under must be accompanied by an adult.
• No flotation devices, except US coast guard life jackets and arm floaties.
• The pool will be closed during rainy, cold, or inclement weather.
• All members and guests must sign in.
• No radios allowed in pool complex without headphones.
• All persons using the pool must shower with soap before entering the pool and again after using the restroom, applying lotion or sunscreen, or after exercising.
• No running in the pool area.
• No twists, flips, turns, or any backwards entry into the pool or lazy river.
• If a swimmer is wearing a lifejacket or arm floaties they are not allowed to swim past the black line unless they are accompanied by an adult.
• The pool management reserves the right to close the pool at any time they feel a danger to the swimmers exists.
• Swimmers are required to use the pool house for changing. The Clubhouse locker rooms are not to be used for changing into or out of swimwear.
• No horseplay, dunking, shoulder rides, or unsanitary practices such as spitting, spouting water from the mouth or blowing of the nose are allowed in the pool, pool area or cabanas.

No person suspected of having a communicable disease which could be transmitted

 WEATHER POLICY: Lessons and Swim Club Practice will be cancelled if the air temperature at the pool is 68 or below and/or it is raining. You will be notified as soon as possible. If you have any doubts call the Clubhouse at (651) 426-3218. If a lesson gets cancelled and cannot be rescheduled that lesson will be refunded, $12 per half hour session.

Tennis

U.S.T.A. Rules

All play is in accordance with U.S.T.A. rules.

The safety of our children and the appearance of our tennis area are important to us, therefore we have implemented the following policies:

1. Children under 14 years of age must be accompanied by an adult when using an adult demo racket or the ball machine.
2. Juniors are allowed 3 practice balls per court.
3. Privileges will be suspended if balls are sent intentionally over the fence.
4. No food or beverages are allowed on the courts.
5. No children are allowed in the back room of the tennis shop at any time.
6. Reservations are not required, but encouraged, to ensure an open court.

Guest Policy

Members may bring guests. Metro area guests may play no more than once per week. Guest fees are as follows:

Guest Fees             Adults:   $10.00    Juniors (Under 18): $5.00

 Dress Code

All members and their guests are to wear suitable tennis attire. Common sense prevails. Black soled shoes are not allowed on the tennis courts. Please refer to the House Policy for clothing not deemed suitable in the Clubhouse.

Tennis Event Formats

Opens

Opens are social tennis events. They are events for players of all abilities. A member of the tennis staff will arrange matches to make them as competitive as   possible. Please bring your rackets and smiles, we provide the rest.

Special Events

Your participation is what makes these days special. These events may be social or competitive in nature. They may be limited in numbers and may be targeted at a specific level of play. Please sign up early.

Junior Tennis

Group Lesson/Packages

ELITE  –  Ages 13 and over.

Middle School and High School students will focus on more complex footwork and court movements. Drills will focus on point strategies and match situations Courts will be split into level of play so all players get competitive experience.

TOURNAMENT

Ages 10-13. These players will work on advanced stroke and movement patterns along with more advanced spins and point strategies. This class stresses stroke production, singles and doubles court positioning and movement. Kids will be encouraged to play weekly matches against other Clubs to provide competitive experience.

PLAYERS

Ages 7-9. Introduction to basic tactics and match play will be emphasized. Players will work on stroke production, court movement, tennis terminology, scoring and basic rally skills through ball feed drills and games.

HITTERS

Ages 4-6. The emphasis is on having fun while learning to play the game. Players will be introduced to the basic strokes, practice hand-eye coordination and court movement while learning to enjoy tennis.

SWINGERS

Ages 2&3. Kids will work on movement, balance and agility while playing fun games and activities.

All group and private lessons are billed to your account.

Private Lessons

Private lessons focus on specifics. If you are just starting to play tennis, private lessons are a great way to start. Private lessons may be set up weekly or as you feel the need. Call (651) 246-1662 to schedule.

Lesson Rates

1/2 Hour Lesson $40.00

1 Hour Lessons $75.00 / 1 Person

$40.00 / per person for 2

$30.00 / per person for 3

$2300 / per person for 4

lessons

Court #1 will be reserved for the Tennis Professional for lessons. Lessons of all types are available from the Tennis Professional for all ages and levels of ability. There will be a four-to-one player/pro ratio for all drills except beginning juniors.

Cancellation Policy

Your account will be charged if you cancel a reservation for an event or lesson within 24 hours of  the event.

Junior Tennis Refunds

If the parent cancels before the session begins they will receive a full refund. If the child attends between one and three times, they will be charged $15 for each time attended with no further obligation. If the child attends four or more times, there will be no refund. In these cases, however, the Tennis Professional will attempt to work one extra lesson or hitting session into their schedule at a later date.

Adult Drills:

All drills are co-ed

1 hour drills   $18.00

1.5 hour drills     $25.00

Sign up will be necessary so they can be staffed accordingly

Fitness Center

The Fitness Center is located on the lower level of the Clubhouse. You will find an assortment of free weights, machine weight stations and cardiovascular equipment. Should you require assistance please notify a manager.

• The fitness center is available for Golf and Athletic members.
• All members using the fitness center must have a signed waiver on file.
• Use of fitness center equipment is on a first come first serve basis.
• All fitness equipment must be wiped down after use with sanitary wipes provided by the Club.
• Children 16 and older may utilize the fitness center without supervision of an adult (with signed waiver form from a parent). Children under the age of 12 are not permitted to use the fitness room.
• Guests are not allowed to use Fitness Center.

Summer Fitness Center Hours

 Tuesday through Sunday: 6:00am to 9:00pm

Monday: 6:00am to 6:00pm

 Winter Fitness Center Hours

Wednesday through Saturday: 6:00am to 9:00pm

Sunday through Tuesday: 6:00am to 6:00pm